Campmor has operated as an outdoor retailer for over 40 years. Founded in Bogota, New Jersey in 1978, and they have a retail store in the neighboring city of Paramus.
From a brick and mortar perspective, they’re a small, local business. But don’t let that fool you — they have a significant online footprint with a thriving e-retail store. With such a wide variety of outdoor merchandise, they’re a solid one-stop-shop for discount gear.
Overall, the customer reviews for Campmor are favorable. These guys boast an average rating of four stars across most review platforms, and many of the reviewers appear to be loyal customers who frequently shop there.
Here’s what some of Campmor’s satisfied customers are saying:
“This place has it all from day hiking trips to backpacking trips,” said Jessica at Yelp. “Hiking and camping equipment can be on the pricey side [but] this place has all the brand names and sells them for about 5-10% off retail suggested price.”
“I became a Campmor fan well before ‘The Winter of our Discount Tent’ catalog,” said Roger at Trustpilot. “They buy excess stock and pass the savings on. Their inventory changes rapidly. In my opinion they are the backpackers Blue Book.”
“This is not REI – so don’t expect hoity toity brands and pricing,” said Yuri at Yelp. “That said – they do stock some very well curated camping and outdoor gear, limited cycling paraphernalia and plenty of outdoor odds and ends – at very fair prices.”
Of course, not all of the reviews are sunshine and rainbows. In most cases, the issues we saw in negative reviews involve out-of-stock items.
“Ordered something from clearance that the website said was in stock,” said Eric at Sitejabber. “However, three days later when we hadn’t heard anything about shipping I called to find out what was going on. They were unapologetic and said it was out of stock would not “special order” one for me. I think they could have done better than this.”
Out-of-stock errors are a common problem for online retailers. It’s not unusual to see the occasional slip-up, but it’s worth bearing in mind if you purchase limited-stock merchandise.
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Coupons, Discounts, & Promo Codes
With Campmor, you’ll rarely have to pay full price for anything. Many of the products on their website are already discounted, and Campmor frequently offer coupons, discounts, and promotions for full-priced items. A few brands are excluded, but overall these guys do a great job at beating mainstream prices.
Campmor is a small, local business, which is a two-edged sword when it comes to customer service. On the one hand, small-business employees are often more invested in the company, which translates into customer service agents who care deeply about the customer experience.
It also means it’s easier to escalate and resolve customer service issues without getting stonewalled by big-company bureaucracy. There are plenty of positive customer reviews for Campmor to back this up.
On the other hand, having a smaller workforce can also result in employees who are stretched thin during peak retail seasons. Unfortunately, the negative customer reviews indicate this can be an issue from time to time with Campmor.
Some reviews indicated that the customer service agents were “unapologetic,” “unsympathetic,” or “unwilling to help” when customers called or emailed with issues. It’s important to note that in many cases the issues ended up being resolved satisfactorily, but clearly the representatives in question had a little too much on their plate that day to go above and beyond.
The overwhelmingly positive reviews indicate Campmor’s customer service is generally good, so we feel more than comfortable recommending them. Should you have an issue with a product or shipment, we’d recommend being proactive and reaching out to their customer service department sooner than later.
Don’t wait for them to contact you about backorders — if your shipment isn’t fulfilled within a few days, call or email them for a status update.
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Campmor offers free shipping on purchases of $35 or more. This applies to the discounted total after all coupons and promotions are applied, and it does not include sales tax. Free standard shipping typically takes 4–7 business days in the United States, or 3–6 weeks for APO/FPO addresses. P.O. Boxes are fine, though you’ll have to select delivery through USPS.
Campmor’s fulfillment team is top-notch, shipping 99% of orders the following business day. If the fulfillment team finds that an item is out of stock, you should receive an email the following business day. Most customers in the lower 48 states report receiving their merchandise within 6 business days.
Returns & Exchanges
Campmor offers a fairly generous return policy providing a full refund for unused merchandise within 90 days of purchase. You can also return defective equipment within 90 days of purchase, and Campmor will exchange or repair the equipment. After 90 days, defective equipment still under warranty will need to be sent directly to the manufacturer.
There are a couple of downsides to the return program. First, the customer must pay for the return shipping. Campmor will refund the cost of return shipping when the return is due to defective merchandise or shipping errors, but they won’t accept COD deliveries.
Second, they don’t appear to offer store credit for returns. Instead, they refund the purchase price to the original credit card. If you want to exchange an item, they’ll issue a refund for the original item and recharge you for the second item. This can be problematic for gift exchanges and returns, and there are a number of negative reviews that indicate Campmor isn’t willing to budge on the policy.
Hopefully you won’t need to return anything, but we recommend keeping your packing materials, sales receipt, invoice, and warranty documents just in case. Campmor appears to be sticklers on requiring the receipt and invoice when returning items.
Campmor is a solid choice for discount gear. Unlike some discount retailers who are restricted by limited inventory and flash sales, Campmor offers a wide variety of products with plenty of inventory. You’ll find that many of their products already offer attractive discounts, and you can easily knock 10%–20% off full-price items with the right coupons and promo codes.
Shipping is quick and easy with these guys. Most orders should qualify for free standard shipping, and with 99% of orders fulfilled the following business day you should receive your gear in a week or less.
Looking over the company’s reviews, the only standout issue appears to be with out-of-stock items. Keep in mind that these guys are a discount retailer, so they can’t always re-order or special-order items when they run out of stock. Even if they can, chances are it won’t be for the same discounted price. That’s a common issue with any discount retailer, so keep it in mind but don’t hold it against them.