When Mountain Steals first opened up its sales, some folks were skeptical. Name-brand outdoor gear at 70% of the normal price?
If it seems too good to be true, it probably is, right? But Mountain Steals isn’t a scam. In fact, it might be your new go-to for apparel and gear. Here’s everything you need to know.
What is Mountain Steals?
Mountain Steals is a new website run by Moosejaw, an online retail company acquired by Walmart in 2017 selling outdoor apparel and gear. Mountain Steals aims to give you “the best outdoor brands for less.” From The North Face jackets to Patagonia vests to Marmot pants, Mountain Steals offers an impressively wide selection encompassing most of the well-known outdoor brands out there.
The website was launched by outdoor enthusiasts “who were frustrated with the current state of online outdoor retail.” It’s no secret that gearing up with outdoor apparel can quickly drain your wallet. Mountain Steals tries to provide the best jackets, clothing, and footwear that perform to the highest standard, and they do it for the lowest price possible.
Mountain Steals hosts daily sales, and good ones — think $70 for Patagonia jackets that are normally $120. The website lets you search for sales by category: the type of gear you want, the brand you want, etc. Sales are at least 50% off and sometimes as high as 70%. You can also browse sales by “new steals,” “ending soon,” and “over 50% off.”
Mountain Steals Reviews
Many websites are skeptical about Mountain Steals, but other reviews counter with their positive experiences with the site.
One Reddit user purchased a pair of pants that arrived in perfect condition. Another bought a backpack that was half the price it would’ve been at a local retailer. Again, the backpack arrived in perfect condition — and it arrived fast.
Another Redditor weighed in with their opinion: Mountain Steals probably gets several “last in stock” items from distributors, they speculated, which may be why the website can sell such big-name brands for such low prices.
Not only does the website appear to have quality products for a low price, but previous customers also complimented Mountain Steals’ customer service, noting friendly and responsive correspondence via email.
Mountain Steals Complaints
While Mountain Steals has already gained many fans, others had complaints. One customer reported his shoes falling apart much sooner than expected. Another had a mix-up with a tracking number and said the website refused to refund a gift card he’d purchased. Other customers reported problems with sizing.
Other users report the site as fraudulent and deceptive. The website didn’t list the inseam size of Prana shorts, an unhappy customer explained, instead shipping the odd-sized inseams most people don’t want.
Mountain Steals does not have a record with the Better Business Bureau, which often reveals the most telling reviews of a business.
Still more outdoor enthusiasts, particularly those who patronize small brands, are frustrated by Mountain Steals’ link to Walmart. This may be a definite turn off for those looking to support smaller businesses and outdoors retailers. If you hate clutter in your inbox, also bear this in mind: ordering gear from Mountain Steals equals more emails from Moosejaw too.
Mountain Steals Coupons and Promo Codes
On top of the fantastic sales (50% to 70% off), Mountain Steals regularly offers coupon codes that can typically be accessed by visiting the site; for instance, a banner on the homepage openly advertises “extra 15% off everything” using code FALL15. Sales last for several days, and the site clearly marks what brands are on sale at any given time and when those sales will be ending.
Mountain Steals Return Policies
Mountain Steals’ return policies seem fairly straightforward: if your item is in “sellable condition” (unworn, unwashed, free of stains, and still has the tags), you can return it within 30 days.
Send your proof of purchase back with any returns and exchanges. If you’re in the U.S., you can print a prepaid UPS Ground return label; upon receipt, exchanges will be processed in 1-3 business days. The exception to this policy is any load-bearing climbing equipment — harnesses, carabiners, and pulleys can’t be returned.
Does Mountain Steals offer free shipping?
Mountain Steals only offers free 4-6 day shipping in the U.S. on orders over $99, and this does not apply to kayaks, stand-up paddleboards, or any other oversized orders. However, their standard shipping rates are fairly cheap: for $4.95, you can receive your order (as long as it’s not oversized) in 4-6 business days. If you can’t wait that long, pay $19.95 and get your order in one day.
Be aware, not all items are available for international shipping. Because of vendor obligations, the site is unable to ship some brands outside of the States.
Mountain Steals Price Matching and Bulk Sales
Mountain Steals matches the price shown on any US-based retail website (excluding marketplaces such as Amazon or eBay) for an identical product within 14 days of purchase. Just call customer service and they’ll give you credit for the difference. Price matches cannot be combined with any other promotions.
Mountain Steals also has a bulk sales program. The website’s VIP Sales Team serves businesses, universities, government and military entities, sports teams, or any other organization needing to place a large order with volume pricing.
Overall, Mountain Steals seems to be a genuine website offering high-quality gear for a low price. Just be sure to double-check the details of your order to make sure you’re getting exactly what you want, and not a pair of pants with an awkward inseam.